Privacy policy

Last Updated: 13/11/2024

1. Introduction

LeadHook AI, operated by HookedIn Marketing Solutions Ltd, is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

2. Data Controller

HookedIn Marketing Solutions Ltd is the data controller responsible for your personal data. Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

3. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, email address, phone number, and company details.

Usage Data: Information about how you use our services, including interaction logs and preferences.

Financial Data: Payment details necessary for processing transactions.

4. How We Use Your Data

Your personal data is used for the following purposes:

Service Provision: To deliver and manage our AI-driven solutions.

Communication: To respond to inquiries, provide updates, and inform you about changes to our services.

Billing: To process payments and manage subscriptions.

Improvement: To analyse usage and enhance our services.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: Processing is necessary for the performance of a contract with you.

Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services.

Consent: Where you have provided explicit consent for specific processing activities.

6. Data Sharing

We do not sell or rent your personal data. We may share your information with:

Service Providers: Third-party vendors who assist in service delivery, under strict confidentiality agreements.

Legal Obligations: Authorities when required by law or to protect our legal rights.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure such transfers comply with data protection laws and that appropriate safeguards are in place.

8. Data Security

We implement robust security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data is no longer needed, we will securely delete or anonymise it.

10. Your Rights

Under data protection laws, you have the right to:

Access: Request a copy of the personal data we hold about you.

Rectification: Correct any inaccurate or incomplete data.

Erasure: Request deletion of your data under certain conditions.

Restriction: Request limitation of processing your data.

Data Portability: Receive your data in a structured, commonly used format.

Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this policy regularly to stay informed about how we protect your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: HookedIn Marketing Solutions Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ